Shipping & Returns
Shipping Policy
Kirei aims and works hard to deliver all products to you as quickly as possible. We take special care of all your orders and follow up every day. Your orders within the United States will be delivered to your address within 2-4 business days on average from our contracted delivery warehouses and tracking information will be sent to you. If the product is momentarily out of stock, we will ship the product to you from our European warehouses and you will not pay an additional fee for this. All transportation and customs costs will be borne by us. This may take 7-10 business days.
Return & Exchange Policy
We are sorry that you were not satisfied with Kirei for any reason. You have several options in this regard.
-Refund of your order amount (within 30 days from the order date)
-A gift card and additional coupon code that you can use at any time.
-Exchange of your products
Your refunds vary according to your payment channel. Depending on your bank or payment instrument, this may take between 2 and 10 business days.
You will be provided with a shipping label for your returns. Place your products in a box, attach the label provided to you and deliver them to the specified carrier delivery point.
Please contact us by specifying your order number via the form below and submit your request. We will get back to you quickly.
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